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A logistics representative will call you the next business day (excluding weekends).
You are responsible for the return shipping back to the warehouse.Return shipping cost ranges from $25 - $40 per tire depending on the size of the tire.
A Tire Agent representative will assign you a FedEx location.If there is no nearby FedEx location, we will have a FedEx driver come pick the package(s) up.
Refunds are processed within 3 business days once the tires have arrived at the warehouse.
All returns are accepted within 30 days of delivery. Only unused tires that have not been mounted on a rim and/or driven on will be eligible for return. To qualify for a return, the tires purchased must be returned in their original condition including manufacturer stickers when possible. Customers will be responsible for the cost of shipping on tires that match the original order. If you need to return tires due to an error by Tire Agent, we will cover the cost of shipping.
If the tires received are damaged or incorrect, please contact Tire Agent customer support at (833) 847-3463. We will report the damage to the shipper and arrange for a replacement or exchange of the damaged or incorrect tire. In the event you receive damaged or incorrect tires you must keep the tires in its original condition and packaging with the original label (if arrived with labels). A full refund will be issued or exchanged tires shipped at no additional cost to the customer.
Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty for those that qualify. Other than applicable manufacturer’s warranties, there are no warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose. Tire Agent is happy to facilitate the manufacturer warranty process for all of our customers. Customers will be responsible for shipping tires in the original order back to our warehouse. Not all tire claims are guaranteed a refund. Tire claims are inspected on a case-by-case basis directly by the manufacturer to ensure the claim fits with the manufacturer’s guidelines of coverage. Sometimes the manufacturer also provides a treadlife warranty and mileage rating. Please be aware that not all tires hold a mileage warranty from the manufacturer. Different tire models, even from the same manufacturer, may or may not come with a treadlife warranty.