Jessica Palma is an accomplished professional with a diverse background spanning leadership, automotive technology, and customer service. She holds a master’s degree in executive leadership and a bachelor’s in psychology, both from Liberty University, graduating with a 4.0 GPA. Her educational journey includes an associate of arts in psychology from Central Piedmont Community College, where she was inducted into the Phi Theta Kappa Honor Society.
In her current role as Installer Network Supervisor at Tire Agent, Jessica leads the onboarding process for new installers, coordinates operational resolutions, and ensures smooth integration into the system. She excels in analyzing key performance indicators, enhancing team efficiency, and maintaining exceptional communication with partners and clients. Prior to this, Jessica spent nearly 8 years at American Tire Distributors, where she was involved in inside sales, customer service, and inventory management, showcasing her expertise in business development and customer retention.
Jessica’s early career included hands-on experience at Richard Petty Motorsports, where she worked as a quality assurance technician in the racing industry. Her bilingual skills in Spanish further complement her ability to communicate effectively in diverse environments.
Outside of work, Jessica is a dedicated single mother of two, constantly balancing her career ambitions with raising her family.
Looking ahead, Jessica’s vision is to expand the installer program to include partners across the country, focusing on diverse regions. She aims to provide people who would not typically have the opportunity to visit a shop with access, while also giving new partners a chance to tap into one of the fastest-growing customer bases in the country.
Brake pads are a crucial component of your vehicle’s braking system, enabling smooth and safe stops by creating friction against the brake rotor. Understanding how brake pads work and when to replace them can enhance your driving safety while protecting your tires from uneven wear and damage.
How to measure tire tread depth in this straightforward guide. Learn essential methods like the penny test and the use of tread depth gauges to assess your tires’ health and estimate when it’s time for a replacement.
Our list of top pics for the Nissan Altima, chosen based on performance, safety, and fuel efficiency across all model years. Find options for commuters, road trips, all-season and high-mileage options. You’ll find choices that fit every budget and driving style.
Why do we always ask you to verify your trim level while shopping for tires? This article clarifies the concept of trim levels, explains how to find your specific trim, and highlights the importance of matching tires to ensure safety and optimal driving experience.
We explain tire ply ratings and explain how they relate to load capacity in modern tire design. As the industry evolves, understanding load ratings — rather than outdated ply counts — ask the right questions and understand tire lingo when you’re talking with auto experts!
Rolling resistance maximizes your vehicle’s fuel efficiency and saves money at the pump. This energy loss, caused by tire deformation as they roll, can impact your vehicle’s performance and fuel economy.
Learn how to responsibly dispose of old tires. Not only does recycling reduce environmental harm, but it also repurposes valuable rubber for various applications, from fuel to playground surfaces.
This post explains the benefits of eco-friendly tires and how they can enhance your driving experience while reducing your carbon footprint. These innovative tires use sustainable materials and advanced technology to improve fuel efficiency and minimize environmental impact.
Our guide to ATV and UTV tires highlights top-performing options that enhance your off-road experience, ensuring safety and enjoyment whether you’re tackling mud, sand, or rocky trails. Discover the perfect tires to elevate your adventures today!
Another post in our series on tire codes, we explain the Uniform Tire Quality Grading system. You’ll learn how these ratings can help you select the right tires for your driving needs and enhance your safety on the road.
By enhancing your vehicle’s fuel economy by 1% to 2%, fuel-efficient tires can save you hundreds over their lifespan, making them a smart choice for both your wallet and the environment. We’ve included examples of some of the best fuel-efficient tires.
Favorite Jeep Wrangler replacement tires, based on driving style and budget. For drivers who tackle rugged off-road trails or cruise pavement, the right tires enhance every Jeep’s performance, comfort, and safety. Explore our expert recommendations to find the perfect fit for your adventure.
Pump up your tire knowledge with these categories.
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*SNAP: The advertised service is a lease-to-own agreement provided by Snap RTO LLC. Lease-to-own financing is not available to residents of Minnesota, New Jersey and Wisconsin. NO CREDIT NEEDED: Not all applicants are approved. While no credit history is required, Snap obtains information from consumer reporting agencies in connection with applications, and your score with those agencies may be affected. PAYMENT PLAN: The standard plan consists of renewable lease terms. To exercise an early ownership, consumers must make regular payments on time and schedule additional payments via the customer portal or by contacting Customer Care at 1-877-557-3769. KATAPULT: The Promotional Initial Payment (plus any applicable taxes and fees) is due at lease signing. Your lease-purchase payment amount will be determined after you select your product(s). You will not acquire ownership of the product(s) if the total amount necessary to acquire ownership is not paid. The Promotional Initial Payment does not reduce the cost of the lease-purchase agreement. The Promotional Initial Payment is only available when shopping at Tire Agent through the Katapult mobile app and at Tire Agent’s website. Product pricing subject to change and availability. Disclosure: 90-day early purchase option (EPO) terms and conditions apply: 90-Day (3 months in CA) You can buy out your lease-to-own agreement within the first 90-days. This amount includes the cash price, plus the lease-to-own cost for the first 90-days. Taking advantage of the 90-day purchase option will save you the most money! PROGRESSIVE: Ownership by rental/lease agreement with Progressive Leasing costs more than the retailer’s cash price. Select items only. Cancel or purchase early at any time. Not available in MN, NJ, VT, WI, WY. Progressive Leasing obtains information from credit bureaus. Not all applicants are approved. Standard agreement offers 12 months to ownership. 90-day purchase options cost more than the retailer’s cash price (except 3-month option in CA). To purchase early or to cancel lease, you must call 877-898-1970. Retailer cannot activate early purchase options.